Department of Fire and Emergency Services: A ‘People First’ approach to digital transformation

Using a Skills Framework for the Information Age (SFIA) approach to change management, the team at the Department of Fire and Emergency Services (DFES) identified ICT risks and opportunities for the department.

This work led the way for the adoption of GovNext-ICT network and telephony services. To read more about their GovNext-ICT journey see the DFES case study below.


(Visited 337 times, 1 visits today)